Job Overview:
As a Waiter/Waitress, you will play a crucial role in ensuring guests receive the highest level of service. You will be responsible for delivering a seamless dining experience by providing attentive and personalized service, guiding guests through the menu, and anticipating their needs. The ideal candidate will possess excellent communication skills, a passion for hospitality, and a commitment to upholding standards of excellence.
Key Responsibilities:
- Greet and seat guests in a warm and professional manner.
- Present menus, answer questions, and provide recommendations based on guest preferences.
- Take accurate and detailed orders, ensuring special dietary requirements and preferences are noted.
- Collaborate with kitchen staff to ensure timely and accurate delivery of orders to guests.
- Monitor and maintain the cleanliness and organization of assigned sections.
- Attend to guest needs throughout the dining experience, offering beverage refills, clearing dishes, and addressing any concerns.
- Upsell menu items and promote specials to enhance the overall guest experience.
- Process guest payments accurately and efficiently.
- Maintain a thorough knowledge of the restaurant's offerings, including seasonal menus and promotions.
Qualifications:
- Previous experience as a waiter/waitress in a fine dining or upscale restaurant.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Customer-focused with a commitment to exceeding guest expectations.
- Professional appearance and demeanor.
- Knowledge of point-of-sale (POS) systems is preferred.
Working Conditions:
- Shift-based schedule, including evenings, weekends, and holidays.
- Fast-paced and dynamic restaurant environment.
